Refund policy

Eligibility

You may request a refund if you paid an invoice for Field Ledger, a Map Room Seat (Journey Signal Lab), another scheduled workshop, or a Signal Desk quarter, and you meet the timeframes below. Requests must come from the email used on the invoice.

Timeframe

For live cohorts and workshops, a full refund is available if we receive your written request at least 14 days before the first session. Requests received 13 to 5 days before the first session may receive a 50% refund. Inside 5 days, fees are non-refundable except where we cancel or we are required by Thai consumer law to refund.

For Field Ledger (recordings only), a full refund is available within 7 days of access being granted, provided fewer than two recordings have been streamed or downloaded. After that, Field Ledger is non-refundable.

For Signal Desk, you may cancel the next quarter with 21 days’ written notice. The current quarter is not refunded once a desk session has occurred, unless we fail to deliver the contracted desks.

Full versus partial refund

Full refunds return the programme fee you paid, excluding any bank transfer charges your bank levied. Partial refunds (50% window, or a pro-rata Signal Desk if we miss a contracted desk) are calculated on the programme fee only, not on travel or third-party tool licences you bought yourself.

Non-refundable items

Travel to Chakrpong Road, hotels, meals, and analytics-tool licences are never refunded by Apifeaturegrid. Guest-reviewer no-shows do not trigger a refund if Waranya or another named instructor still ran critique. Shared or leaked recordings void remaining refund rights for that licence.

Refund process

Email info@apifeaturegrid.digital with the subject line “Refund request”, your invoice number, and the programme name. You may also use the contact form with Topic set to Refund request. We acknowledge within two working days and confirm the outcome within ten working days.

Processing time and method

Approved refunds are returned by the same method used to pay the invoice (Thai bank transfer or the international wire path on the invoice) within 15 working days after approval. We do not send cash or third-party wallet transfers. Currency conversion differences on international wires are borne by the recipient’s bank.

Cancellation by Apifeaturegrid

If we cancel a cohort or cannot staff Signal Desk as contracted, you may choose a later seat or a full refund of the unused fee. We will not offset against future marketing offers.

Exceptions

Serious illness documented by a medical note, or a visa refusal for a Bangkok seat booked as in-person, may be considered for a full refund or deferral even inside the 5-day window. We decide these case by case, in writing. Dissatisfaction with critique tone, or disagreement with the Lab’s limitation that we do not implement tracking code, is not grounds for a refund after the first session has begun.

Contact for refund requests

info@apifeaturegrid.digital · 662 2820297 · Street: 242 Chakrpong Road Taradyod; City: Bangkok; State/province/area: Bangkok; Zip code: 10200; Country: Thailand.